vinatalk

Terms of Lesson Attendance

These terms outline the conditions for participating in lessons through the online Vietnamese learning service, Vinatalk. By applying for lessons, you are considered to have read and agreed to these terms. Any matters not specifically addressed in these terms will be governed by the provisions outlined on our website and other official materials.

1. Lesson Booking

Intensive : Lessons are booked on a monthly basis.

2. Lesson Cancellation

Members wishing to cancel a lesson must proceed via the Cancel/Transfer button on Account Page

Intensive: You can cancel lessons via Account Page.

In case of instructor cancellation

If a lesson is cancelled by the instructor, you will be notified via email. Alternative arrangements may include having a substitute instructor, scheduling a transfer lesson, or receiving a ticket refund.

3. Lesson Transfer

Intensive: If a lesson is cancelled by the student, one transfer lesson will be conducted for every four cancellations (one transfer for a monthly 4-lesson plan, two transfers for an 8-lesson plan, and three for a 12-lesson plan).

4. Payment

Payments for a month's lessons or ticket fees must be made via bank transfer or credit card. Refunds are not available after payment.
If you wish to pay for several months in advance, please contact us via the inquiry form.

5. Membership Cancellation

If you wish to cancel your membership, please contact us via the inquiry form. Refunds for already paid lesson fees are not available.
You can still attend lessons for which you have paid even after cancellation.

6. Continuation of Lesson Courses

Intensive : Continuation applications can be made from My Page starting one week before the last lesson date. If you wish to continue on the same day and time, please apply via My Page. If you wish to change the day, time, or lesson course, please contact us via the inquiry form.

7. Change Lesson Courses

Intensive : You can change your course midway. Please contact us via the inquiry form.

8. Change instructor

Intensive: You can change instructor. However, for lessons that have already started, you may continue with the current instructor.

9. Terms change

These terms may be updated or revised without prior notice when deemed necessary. Any changes or modifications will be prominently announced on our website.

10. Effective Date

These terms take effect from August 1, 2024.